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Frequently Asked Questions...

Listed below are quick links to the sections of FAQ. Please click on the section you have questions about.

General Questions
Invoicing Questions
Payment Questions



In addition to the information below, we are moving to a more effiecient channel to handle your requests and urging all suppliers to use Intel's Supplier Self-Help Page for faster resolution.


General Questions Section


What should I do if I need to return/refund money to Intel?

You can use our Refund Services anytime you encounter any of the following situations:

  • Duplicate Payment(s)
  • Rebate(s)
  • Discount(s)
  • Overpayment(s)
  • Wrong Payment(s)
  • Debit Balance(s)
  • Returned Material(s)
  • Other

Upon issuing the refund, please send a confirmation note to Refund.Check.Administration@Intel.com. In the email, include the PO number related to the refund and the name of the Intel contact with whom you usually work. Once the confirmation note is sent, Intel will facilitate the processing of the refund on your PO or account.

If you need to refundmoney to the United States, please follow any of the three options indicated below. If the refund is to another country, please contact APPO Support by submitting a request ticket here for further instructions.

United States Refund Options:

  1. Send a credit memo. (Only use if more invoices will be paid to your company within a short period of time.)
  2. Send a check to:
       Intel Corporation
       AL3-2-AP
       Attn: Refund Check
       Accounts Payable
       PO Box 1000
       Hillsboro, OR 97124
  3. Do a wire transfer (deposit) in USD currency to an Intel bank account. Please submit a request ticket to the Purchasing Service Desk here.


How do I inform Intel if there is a change in my supplier record information?

If you have changed your bank account information, address, company name or any other information previously provided, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.


How do I contact Intel if I have a query on a PO?

If you have an inquiry regarding PO payment terms, PO amount, PO line amount or delivering address, you can refer to Intel's Supplier Self-Help Page for faster resolution, or call at 1-877-811-2574 option 2-5.


How do I contact Intel if I have a goods delivery issue?

If there are any questions or concerns on delivery, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.


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Invoicing Questions Section


How do I bill Intel?

There are multiple ways you can submit invoices to Intel whether electronic or paper. However, the preferred method is electronic. Please talk to our Purchasing representative to decide the most cost effective method from the options below, to contact a Purchasing representative please submit a request ticket to the APPO Support here or call at 1-877-811-2574 option 2-5.

Invoice Submission Options:

  • Evaluated Receipt Settlement (ERS), whereby invoices are automatically generated upon goods received; it is only applicable to certain countries/goods purchase.
  • Consignment, whereby invoices are automatically generated when Intel consumes consigned goods.
  • Web Invoice, whereby invoices are submitted electronically via Supplier Presence Site through Web Invoice application.

    - A walkthrough of the steps to submit an invoice through the Web Invoicing tool can be found in the following document, Web Invoicing Walkthrough.

  • Extensible Markup Language (XML), where supplier’s system will interface with Intel system directly through RosettaNet.
  • Paper invoice, whereby hardcopy invoices are sent to the address stated in the PO to Intel Accounts Payable, and then it will take a few more days for Intel Accounts Payable to enter the invoice into Intel System.

What if my invoice is rejected?

You should have received an invoice rejection notification either through email, fax or mail. The notification explains what the reason for rejection. Once you have rectified the invoice, please resubmit the invoice to Intel Accounts Payable.


Can my invoice be paid sooner?

You can suggest a shorter payment term through IntelŪ Payment Tracker. Refer to IntelŪ Payment Tracker Training for additional info.


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Payment Questions Section


How do I gain access to Intel Payment Tracker?

First, you need to register with the IntelŪ Websuite application. You will need three important pieces of information before you can start the registration process. Those three pieces of information are:

1) Supplier Number This is a 10-digit identification number provided by Intel to all suppliers. If you do not know this number or if you are unsure of the number, you can submit a request ticket to the Purchasing Service Desk here to obtain your Supplier Number.

2) DUNS Number This is a 9-digit number that is recognized as a universal standard for identifying companies worldwide. If you do not know this number for your local company office, contact Dun & Bradstreet directly to determine your D-U-N-S Number, or request a D&B D-U-N-SŪ Number using a process only for Intel suppliers and trading partners.

3) Tax # / VAT # / Company Registration Number This number corresponds to the country/region of your corporate address, which can be provided by your companies HR or Accounting department.

Register online at https://supplier.intel.com/seem/register.aspx. After Intel receives your application, Intel personnel will notify you via email when you have been approved for use. Then you can follow the steps detailed in this Payment Tracker walkthrough document, Payment Tracker Walkthrough.


I cannot find an invoice on IntelŪ Payment Tracker. Who should I contact?

If you are unable to locate an invoice, the invoice has either yet to be received by Intel, or the invoice falls outside of the 180-day invoice display threshold. For additional details about a specific invoice, you can submit a request ticket to the APPO Support here.


How do I view the status of my payment?

You can use the IntelŪ Payment Tracker tool to look up and view the details of a payment. Refer to IntelŪ Payment Tracker Training for additional information on the tool.


When will my payment be processed?

The payment is released by Intel once the agreed payment terms are reached. Please consider that payment terms are calculated from the later of the following: actual delivery date when goods are received by Intel; OR the date a valid invoice is received at Intel Accounts Payable.


Why have I not received my payment even though my invoice is due?

All invoices are subject to certain validations before being approved for payment. You may refer to IntelŪ Payment Tracker for invoice status or submit a request ticket to the APPO Support here for help.


My invoice shows as paid but I didn't receive the money. What do I have to do?

It may take some time to receive the money after Intel executes the payment, as it depends on the bank processing time. Please submit a request ticket to the APPO Support here for help, if you haven’t received it by four days after the payment date.


How can I request a proof of payment?

Intel does not generate remittance advice but you may refer to IntelŪ Payment Tracker to reconcile the payment. If you have special need to obtain bank confirmation, please contact AP-PO Support.


How do I ensure electronic payments issued to my company are securely and timely delivered?

Please ensure you keep Intel informed promptly when you have bank information updates by submitting a request ticket to the APPO Support here. Failing to update your bank information in Intel's database will result in your payment being rejected and a delay in you receiving payment.

If you are uncertain what your current bank information is in Intel's database, please contact Accounts Payable PO for your region, Contact Us, for assistance.



Support:Technical Support and AP Customer Support (AP-PO).

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