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Frequently Asked Questions...

Listed below are quick links to the sections of FAQ. Please click on the section you have questions about.

Invoicing Questions
Payment Questions
General Questions



In addition to the information below, we are moving to a more effiecient channel to handle your requests and urging all suppliers to use Intel's Supplier Self-Help Page for faster resolution.


Invoicing Questions


How do I invoice Intel?

There are multiple ways you can submit invoices to Intel whether electronic or paper. However, the preferred method is electronic. Please talk to our Purchasing representative to decide the most cost effective method from the options below, to contact a Purchasing representative please submit a request ticket to the APPO Support here or call at 1-877-811-2574 option 2-5.

Invoice Submission Options:

  • Electronic Invoice

    • Web Invoice, whereby invoices are submitted via the Supplier.intel.com through the Web Invoice.(A walkthrough of the steps to submit electronic invoices can be found in the Web Invoicing Walkthrough document.)
    • Ariba invoice, whereby invoices are submitted via the Ariba Network.(A walkthrough of the steps to submit electronic invoices can be found on page 54 of the Supplier Guide.)

  • Paper invoice, whereby hardcopy invoices are sent to the address stated in the PO to Intel Accounts Payable, and then it will take a few more days for Intel Accounts Payable to enter the invoice into Intel System.
  • Evaluated Receipt Settlement (ERS), whereby invoices are automatically generated upon goods received; it is only applicable to certain countries/goods purchase.
  • Consignment, whereby invoices are automatically generated when Intel consumes consigned goods.
  • Extensible Markup Language (XML), where supplier’s system will interface with Intel system directly through RosettaNet.


What if my invoice is rejected?

You should have received an invoice rejection notification either through email, fax, mail, or by logging into the Ariba Network. The notification explains what the rejection reason is. Once you have rectified the invoice, you can resubmit the invoice to Intel Accounts Payable.


Can my invoice be paid sooner?

If you have signed up for Intel’s Early Pay Program, you can utilize that process to request a shorter payment term.


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Payment Questions


How do I view the status of my payment

Use either the Intel® Payment Tracker tool or the Ariba Network to look up and view the details of a payment. Track payments in the system where the invoice was submitted. Refer to Intel® Payment Tracker Training or Ariba Network for additional information.


How do I gain access to Intel Payment Tracker?

First, you need to register with the Intel® Websuite application. You will need three important pieces of information before you can start the registration process. Those three pieces of information are:

1) Supplier Number This is a 10-digit identification number provided by Intel to all suppliers. If you do not know this number or if you are unsure of the number, you can submit a request ticket to the Purchasing Service Desk here to obtain your Supplier Number.

2) DUNS Number This is a 9-digit number that is recognized as a universal standard for identifying companies worldwide. If you do not know this number for your local company office, contact Dun & Bradstreet directly to determine your D-U-N-S Number, or request a D&B D-U-N-S® Number using a process only for Intel suppliers and trading partners.

3) Tax # / VAT # / Company Registration Number This number corresponds to the country/region of your corporate address, which can be provided by your companies HR or Accounting department.

Register online at https://supplier.intel.com/seem/register.aspx. After Intel receives your application, Intel personnel will notify you via email when you have been approved for use. Then you can follow the steps detailed in this Payment Tracker walkthrough document, Payment Tracker Walkthrough.


How do I gain access to the Ariba Network?

See an overview of Intel's transition to the Ariba Network, samples of the onboarding emails your company is likely to receive, and to access the Ariba Learning Center for training about registering on the Ariba Network.


I cannot find an invoice on Intel® Payment Tracker. Who should I contact?

If you are unable to locate an invoice, the invoice has either yet to be received by Intel, or the invoice falls outside of the 180-day invoice display threshold. For additional details about a specific invoice, you can submit a request ticket to the APPO Support here.


My invoice shows as paid but I didn't receive the money. What do I have to do?

It may take some time to receive the money after Intel executes the payment, as it depends on the bank processing time. Please submit a request ticket to the APPO Support here for help, if you haven’t received it by four days after the payment date.


When will my payment be processed?

The payment is released by Intel once the agreed payment terms are reached. Please consider that payment terms are calculated from the later of the following: actual delivery date when goods are received by Intel; OR the date a valid invoice is received at Intel Accounts Payable.


Why have I not received my payment even though my invoice is due?

All invoices are subject to certain validations before being approved for payment. You may refer to either Intel® Payment Tracker or the Ariba Network for invoice status or submit a request ticket to the APPO Support here for help.


How can I request a proof of payment?

  • For those transactions processing through the Ariba Network, Intel generates remittances that can be viewed by logging into the Ariba Network.
  • For those transactions NOT processing through the Ariba Network, Intel does not generate remittance advice but you may refer to Intel® Payment Tracker to reconcile the payment. If you have special need to obtain bank confirmation, please contact APPO Support.

How do I ensure electronic payments issued to my company are securely and timely delivered?

Please ensure you keep Intel informed promptly when you have bank information updates by submitting a request ticket to the APPO Support here. Failing to update your bank information in Intel's database will result in your payment being rejected and a delay in you receiving payment.

If you are uncertain what your current bank information is in Intel's database, please contact APPO Support for your region, Contact Us, for assistance.


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General Questions


How do I inform Intel if there is a change in my supplier record information?

If you have changed your bank account information, address, company name or any other information previously provided, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.


What should I do if I need to return/refund money to Intel?

You can use our Refund Services anytime you encounter any of the following situations:

  • Duplicate Payment(s)
  • Rebate(s)
  • Discount(s)
  • Overpayment(s)
  • Wrong Payment(s)
  • Debit Balance(s)
  • Returned Material(s)
  • Other

If you need to refund money to the United States, please follow any of the three options indicated below. If the refund is to another country, please contact APPO Support by submitting a request ticket here for further instructions.

United States Refund Options:

  1. Send a credit memo. (Only use if more invoices will be paid to your company within a short period of time.)
  2. Send a check to:
       Intel Corporation
       AL3-2-AP
       Attn: Refund Check
       Accounts Payable
       PO Box 1000
       Hillsboro, OR 97124
  3. Do a wire transfer (deposit) in USD currency to an Intel bank account. Please submit a request ticket to the Purchasing Service Desk here.

If you need to refund money to an Intel legal entity in another country, please contact APPO Support by submitting a request ticket here for further instructions.

Upon issuing the refund, please send a confirmation note to Refund.Check.Administration@Intel.com. In the email, include the PO number related to the refund and the name of the Intel contact with whom you usually work. Once the confirmation note is sent, Intel will facilitate the processing of the refund on your PO or account.


How do I contact Intel if I have a query on a PO?

If you have an inquiry regarding PO payment terms, PO amount, PO line amount or delivering address, you can refer to Intel's Supplier Self-Help Page for faster resolution, or call at 1-877-811-2574 option 2-5.


How do I contact Intel if I have a goods delivery issue?

If there are any questions or concerns on delivery, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.



Support:Technical Support and AP Customer Support (APPO).

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