Frequently Asked Questions...
Listed below are quick links to the sections of FAQ. Please click on the section you have questions about.
In addition to the information below, we are moving to a more effiecient channel to handle your requests and urging all suppliers to use Intel's Supplier Self-Help Page for faster resolution.
General Questions Section
What should I do if I need to return/refund money to Intel?
You can use our Refund Services anytime you encounter any of the following situations:
Upon issuing the refund, please send a confirmation note to Refund.Check.Administration@Intel.com. In the email, include the PO number related to the refund and the name of the Intel contact with whom you usually work. Once the confirmation note is sent, Intel will facilitate the processing of the refund on your PO or account.
If you need to refundmoney to the United States, please follow any of the three options indicated below. If the refund is to another country, please contact APPO Support by submitting a request ticket here for further instructions.
United States Refund Options:
How do I inform Intel if there is a change in my supplier record information?
If you have changed your bank account information, address, company name or any other information previously provided, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.
How do I contact Intel if I have a query on a PO?
If you have an inquiry regarding PO payment terms, PO amount, PO line amount or delivering address, you can refer to Intel's Supplier Self-Help Page for faster resolution, or call at 1-877-811-2574 option 2-5.
How do I contact Intel if I have a goods delivery issue?
If there are any questions or concerns on delivery, please submit a request ticket to the Purchasing Service Desk here or call at 1-877-811-2574 option 2-5, and provide your supplier ID # and the information to be changed.
Invoicing Questions Section
How do I bill Intel?
There are multiple ways you can submit invoices to Intel whether electronic or paper. However, the preferred method is electronic. Please talk to our Purchasing representative to decide the most cost effective method from the options below, to contact a Purchasing representative please submit a request ticket to the APPO Support here or call at 1-877-811-2574 option 2-5.
Invoice Submission Options:
What if my invoice is rejected?
You should have received an invoice rejection notification either through email, fax or mail. The notification explains what the reason for rejection. Once you have rectified the invoice, please resubmit the invoice to Intel Accounts Payable.
Can my invoice be paid sooner?
Payment Questions Section
How do I gain access to Intel Payment Tracker?
First, you need to register with the IntelŪ Websuite application. You will need three important pieces of information before you can start the registration process. Those three pieces of information are:
Register online at https://supplier.intel.com/seem/register.aspx. After Intel receives your application, Intel personnel will notify you via email when you have been approved for use. Then you can follow the steps detailed in this Payment Tracker walkthrough document, Payment Tracker Walkthrough.
I cannot find an invoice on IntelŪ Payment Tracker. Who should I contact?
If you are unable to locate an invoice, the invoice has either yet to be received by Intel, or the invoice falls outside of the 180-day invoice display threshold. For additional details about a specific invoice, you can submit a request ticket to the APPO Support here.
How do I view the status of my payment?
When will my payment be processed?
The payment is released by Intel once the agreed payment terms are reached. Please consider that payment terms are calculated from the later of the following: actual delivery date when goods are received by Intel; OR the date a valid invoice is received at Intel Accounts Payable.
Why have I not received my payment even though my invoice is due?
All invoices are subject to certain validations before being approved for payment. You may refer to IntelŪ Payment Tracker for invoice status or submit a request ticket to the APPO Support here for help.
My invoice shows as paid but I didn't receive the money. What do I have to do?
It may take some time to receive the money after Intel executes the payment, as it depends on the bank processing time. Please submit a request ticket to the APPO Support here for help, if you havent received it by four days after the payment date.
How can I request a proof of payment?
How do I ensure electronic payments issued to my company are securely and timely delivered?
Please ensure you keep Intel informed promptly when you have bank information updates by submitting a request ticket to the APPO Support here. Failing to update your bank information in Intel's database will result in your payment being rejected and a delay in you receiving payment.
If you are uncertain what your current bank information is in Intel's database, please contact Accounts Payable PO for your region, Contact Us, for assistance.
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